Management Team

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Craig Shaw - Managing Director

As a technology enthusiast, Craig’s career has taken him through banking, internet service provision and retail verticals. His experience is built over thirty years in a technical capacity working in both developing and first world countries. He has concluded numerous successful projects in FMCG, Apparel, Distribution and Wholesale. His ability to identify usable first world solutions and adapt them for third world countries has proved to be a key success factor for Total Retail.

Amos Nyamanhari, Sales Manager

With twenty years of experience in the IT industry, his range of knowledge is vital in systems analysis, project management and ensuring systems are delivered on time, within budget and to the customer’s requirements. His experience in both retail distribution and FMCG allow Vlamstro to leverage off his supply chain knowledge when determining the best strategy for driving IT projects.

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Adrian Pullen, Technical Manager

Adrian’s technical career found its origins in big-brand hardware and server support where he established
himself as a technical specialist. His exceptional ability for fault-finding and wide range of knowledge built over more than twenty years in the IT industry ensure that even the most complex issues are run to ground.
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  • Committed to lasting customer relationships, Total Retail offers reliable and consistent after-sales support, which has been a critical aspect of our working relationship. Their technical team is highly skilled and has demonstrated an exceptional ability to troubleshoot and provide solutions to complex issues. Mark Blackenberg, N. Richards Group
  • I have personally witnessed Total Retail's extensive experience in the retail industry, where they have worked both locally and within the region. They have consistently provided excellent solutions to businesses of all sizes, catering to their unique requirements. Francis Muchuchu (FD) Spar - Retail
  • Total Retail's understanding of the Zimbabwean market and their dedication to meeting the needs of their customers make them an ideal partner for any retail business looking for a reliable and competent IT support company. Francis Muchuchu, (Finance Director) Spar Retail